Frequently Asked Questions

Below you will find answers to our most frequently asked questions. Please carefully read through them before sending us an email. Many of your questions may be answered here.

We sincerely appreciate the opportunity to serve you!

Payment Methods

Q. What credit cards do you accept?
A. Credit cards accepted are Visa, MasterCard, Discover, and American Express.

Q. Do you accept personal checks, money orders, or C.O.D. as payment?
A. We do accept money orders. You can send them to 14 Madison Rd (Suite C), Fairfield, New Jersey 07004. Due to the extreme difficulties involved with checks and C.O.D., we cannot accept these forms of payment.

Q. Do you accept Visa or MasterCard ATM/Check cards?
A. Yes we do accept ATM/Check cards displaying the Visa or MasterCard symbol. They function similarly to a credit card but the money is deducted from your checking account.

Q. When will you bill my credit card?
A. We will not bill your credit card until your order actually ships or is ready to be shipped.

Q. Do you charge sales tax?
A. We charge absolutely no sales tax to all of our customers!

Ordering

Q. Can I place my order by phone?
A. Yes. You can speak to one of our professional customer care agents to guide you through the phone ordering process. We do encourage our customers to place their orders directly through our online store because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.

Q. Why do the prices of some products change when I add a product, or change the quantity?
A. There are two reasons why prices change.  Firstly, some products on our site sell for different prices depending on the quantity purchased. As you add or remove products from your cart, the prices will be updated to reflect the price for the requested quantity.  Secondly, if you try to modify the quantity of products contained within a bundle, the discount applied to the bundle will be removed and the products will be priced at their default price according to the quantity requested.

Q. I'm having trouble placing an order on your website. What should I do?
A. On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 1-888-481-4500, and a customer service representative will be happy to assist you in placing that order.

Q. I did not receive my order confirmation or my shipping notification.
A. This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please email us at info@AllWebNutrition.com so that we can make the proper adjustments.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 2:00pm Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.

Q: When I track my order it says "unable to track shipment" or "invalid tracking numbers"?
A: While you have received your shipment tracking number, DHL hasn't scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.

Q. Do you accept International orders?
A. We do accept International Orders.

Q. How do I cancel/change my order?
A. In most cases, orders are received and processed immediately. The transaction takes place within an instantaneous automated system. We ship all of our orders out via DHL at 2:00PM Eastern Standard Time (Monday-Friday). If you need to cancel the order please send an email to us at info@AllWebNutrition.com Please include your order number. However, once your order begins the shipping process we can no longer stop its' progression. We would appreciate it if you would not place an order if you intend on canceling or changing it in any way. Thank you.

Product Questions

Q. I have a certain medical condition. What do you recommend for it?
A. Unfortunately, we can't recommend any product for a medical condition or disease. We suggest that you contact your doctor or health care provider for recommendations.